Disputes and seller protection

Selby answers the bank

Selby answers every dispute for you, with what happened on Selby: the listing as you posted it, Selby’s shipping label and the carrier’s tracking, the handoff at a meetup, and your messages with the buyer. Selby pays the dispute fee. There’s nothing you need to do.

Seller protection

If you followed the rules, you keep your pay, whether the bank sides with Selby or with the buyer:

• You shipped it on Selby’s prepaid label, and the carrier scanned it and delivered it.
• An order of $750.00 or more was signed for when it was delivered.
• At a meetup, you handed it over once the buyer showed you their one-time code.
• It was what your listing said it was.

If you haven’t been paid for the sale yet, your pay waits until the bank decides, then goes out as usual.

Before it ships

If the bank disputes a payment before the carrier has the package, the order is canceled, and the buyer gets their money back from their bank. Don’t ship it: you keep the item, and you can list it again.

When the seller pays

You pay only when Selby’s review finds the sale wasn’t right: the item wasn’t as described, was counterfeit, or broke Selby’s rules. Then the bank keeps the payment for the buyer, and your pay for that sale is taken back: before it reaches you, or from your Stripe balance after. If your balance doesn’t cover it, Stripe collects it from your bank account. Selby tells you when this happens, and why. If you think the sale was right, you can contest the decision once, within 30 days, on the order’s page: someone at Selby who didn’t make it looks again, and if they agree, Selby pays instead and gives back what was taken from you.

For buyers

If something’s wrong with an order, report a problem on its page first, within 72 hours of delivery: Selby can refund you within days. A bank’s review can take weeks, and while it’s open, Selby can’t refund you itself.

These rules will be part of the terms. See also Selby’s fees.